ORDERING & DELIVERY
The practical details.
A clear plan.
Lead times, service arrangements, dietary requests, and booking terms for your catering inquiry.
Request a catering quotePLAN AHEAD
Ordering lead times
Minimum delivery order: 10 people. For groups larger than 150, contact us to discuss the schedule and scope.
| Order type | Lead time |
|---|---|
| Boxed lunches & drop-off meals, fewer than 50 people | 2 business days |
| Boxed lunches & drop-off meals, 50–150 people | 5 business days |
| Meeting catering with setup or staff | 7 days |
| Charcuterie & grazing displays | 5 business days |
| Dry hire bar service | 14 days |
| Full events & conferences | 30 days or more |
| Recurring weekly meals | Standing order; changes due Thursday for the following week |
Rush requests depend on kitchen and chef availability and carry a 20% rush fee. Availability is confirmed before booking.
Your proposal will confirm the final-headcount deadline. After that deadline, the count may increase by up to 10% but cannot be reduced.
AT YOUR LOCATION
Delivery & setup
Service area & arrival
We serve metro Atlanta. Locations outside metro Atlanta are quoted separately. Delivery pricing is confirmed in your proposal.
Delivery is scheduled 30 minutes before your requested start time. Please provide an onsite contact, building access, and parking or loading instructions.
What setup includes
Setup with chafers and display is $75–$125, depending on size. We set up and label the food.
Moving furniture, audiovisual support, and cleanup are not included unless booked as part of staffed service.
Equipment & collection
Chafers and serving pieces are collected the same day or next business day. Missing or damaged equipment is billed at replacement cost.
Food handling
Follow the handling instructions and marked discard times provided with your order. Food must not be kept beyond its labelled discard time.
CARE FOR EVERY GUEST
Dietary requests & allergies
Share meal counts for vegetarian, vegan, gluten-free, halal, and dairy-free requests, plus any allergies, when ordering. Menu suitability and accommodations must be confirmed before booking.
For orders placed in advance, dietary changes are accepted up to 3 business days before delivery. Confirm requirements for a short-notice order when placing it.
Meal labels
Each boxed meal is labelled with the person’s name or diet type, plus the major allergens it contains.
Severe allergies
Discuss severe allergies with us before booking. Our process for these requests uses individually packed, sealed meals, prepared first and kept separate during delivery.
BEFORE YOU BOOK
Payment & invoicing
Corporate offices
One-time orders are paid by card when ordering. Approved repeat accounts may use Net 15 invoicing.
Government agencies
Purchase card at ordering, or Net 30 invoicing with a purchase order. No deposit is required for government agency orders.
Events & bar service
A 50% deposit books the date. The remaining balance is due 7 days before the event.
Recurring meals
Billed weekly or monthly by card on file or ACH.
Overdue private-client invoices incur a 1.5% monthly late-payment charge. Government payment requirements are handled under the applicable purchase order and terms.
IF PLANS CHANGE
Cancellations & closures
- More than 72 hours before: full refund; event deposits are retained.
- 24–72 hours before: 50% charge.
- Under 24 hours before: full charge.
- Government weather or emergency closures: rescheduling at no charge whenever possible.
Review the terms in your proposal before confirming your booking.
LET’S PLAN THE DETAILS